1300 247 534
24x7 CENTRAL OPERATIONS GROUP
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Central Operations is the heartbeat of our company, acting as a conduit between our clients, cleaners, and managers. By defining workflows and reducing administrative burdens, we enable our cleaning teams to focus solely on delivering exceptional cleaning services. Our Central Operations Group continuously monitors cleaner attendance in real-time, particularly between 4 PM and midnight, ensuring seamless and efficient operations.
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Live Monitoring Field Activities
Rapid Response Dispatching
24/7 Support Phone Line
Work Order Request
Periodical Scheduling
Dedicated toll-free number answered 24x7, 365 Days
JFC personnel manning COG between 6am to 12am
Escalation protocols ensure Client Service Manager or Operations Manager are available 24x7
Contract Management
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Our system is crafted to eliminate choke points and bureaucracy, enhancing decision-making and fostering a culture of collaboration. Our flat management structure and open-door policy guarantee effective communication and continuous value addition, significantly improving our services quality and our team's efficiency. Central to this is the critical role of the contract manager, who ensures seamless oversight and coordination.
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Mobile Workforce Management Software
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Our investment in an unrivaled mobile workforce management software, brings unparalleled transparency to our operations. This advanced system allows us to customise forms and reports to suit each client's unique needs. With access to a dedicated portal, you can see what we see, ensuring complete visibility and seamless collaboration.
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Proof of Service
Evidence of proof of service is invaluable when responding to concerns raised in relation to service quality and providing assurances that assets that are not serviced as frequently are being maintained to a high standard.
Quality Audits
JFC regularly monitor our service delivery through physical inspections and scheduled Quality Audits (QA’s) ensuring delivery standards and KPI’s are being met. JFC’s QA reports include photos, notes, corrective actions, maintenance issues etc
Record of Attendance
Lighthouse Live modernises remote and onsite workforce management by offering real-time insights into cleaner site attendance. This equips our managers and supervisors with the agility to promptly pinpoint and rectify any attendance issues.
Strategic Distribution Advantage: National Distribution Centre
Rapid Response
Quality Control
Efficiency
Supply Agreements
Customisation
Cost Savings
Our commitment to excellence extends to every aspect of our operations, and it's exemplified by our National Distribution Centre. This state-of-the-art facility stands as a testament to our unwavering dedication to superior service and sets us apart from our competitors in significant ways.It allows us to efficiently manage and distribute cleaning products and equipment, ensuring timely deliveries and top-quality service that consistently surpasses industry standards. It's a strategic advantage that underscores our position as a leader in the commercial cleaning and facilities management industry.
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Environmentally Friendly Practices
We are firmly committed to sustainably and environmental responsibility. Whenever possible we prioritise the use of products and solutions certified by GECA (Good Environmental Choice Australia), reinforcing our dedication to eco-friendly practices
Environmentally Friendly Chemicals
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Environmentally Friendly Paper
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Compostable Biodegradable Bin Liners
OUR VALUES
Diversity & Inclusion
Our dedication to 'actions, not words' is further exemplified by the establishment of our joint venture, Just Focus Indigenous Services. This venture is not just a statement of intent; it's a living, breathing embodiment of our commitment to creating meaningful employment and robust career pathways. It stands as a beacon of what can be achieved when intention is coupled with action—a dynamic force for change that propels us towards a future where equality, opportunity, and respect are not just ideals, but realities for the Aboriginal and Torres Strait Islander communities. This is our pledge, our journey, and our contributon to a more equitable world.
Indigenous Engagement
Our dedication to 'actions, not words' is further exemplified by the establishment of our joint venture, Just Focus Indigenous Services. This venture is not just a statement of intent; it's a living, breathing embodiment of our commitment to creating meaningful employment and robust career pathways. It stands as a beacon of what can be achieved when intention is coupled with action—a dynamic force for change that propels us towards a future where equality, opportunity, and respect are not just ideals, but realities for the Aboriginal and Torres Strait Islander communities. This is our pledge, our journey, and our contribution to a more equitable world.
Award Wages
JFC stands as a responsible employer, valuing the contribution of our employees and ensuring their compensation aligns with industry standards and legal requirements.
Modern Slavery
In our dedication to transparency and accountability, JFC voluntarily submitted its Modern Slavery Statement to the Australian Border Force register. We stand firm in our commitment to combat modern slavery and promote ethical practices throughout our operations.